Store information
Returns policy
Last updated October 1, 2026
Return requests
Report a damaged, defective, or incorrect item on WhatsApp within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can review the request.
Eligibility
Approved items must be unused, unworn, and returned with their original packaging. Items showing wear, damage after delivery, or missing packaging are not eligible. Earrings are not eligible for change-of-mind returns for hygiene reasons.
Returns and exchanges
Damaged, defective, or incorrect items qualify for an exchange or refund after inspection. Change-of-mind exchanges may be approved for eligible unworn items, subject to availability; change-of-mind refunds are not offered.
Delivery charges
Zavelo pays the return delivery cost when an item is damaged, defective, or incorrect. For an approved change-of-mind exchange, the customer pays the return and replacement delivery charges.
Processing
After the returned item is received and inspected, we will confirm the exchange or refund on WhatsApp. Approved exchanges are dispatched subject to stock availability, and approved refunds are returned through an agreed payment method.